Terms of service

1. Overview

This website is operated by Mahalaxmi Jewels, doing business as Moh Fine Jewellery. Throughout the site, the terms “we”, “us” and “our” refer to Mahalaxmi Jewels and the Moh Fine Jewellery brand. By visiting our site and/or purchasing our products, you engage in our “Service” and agree to be bound by the following terms and conditions, which comply with Indian law, including the Sale of Goods Act, 1930, and the Consumer Protection Act, 2019

2. The Parties

This Agreement is entered into between you (the "Customer") and Mahalaxmi Jewels, doing business as Moh Fine Jewellery (the "Firm"). By accessing this website or purchasing our 925 Sterling Silver jewellery, you represent that you have the legal capacity to enter into a binding contract under the laws of India.

3. Offer and Acceptance

  • Invitation to Treat: The display of products on this website constitutes an "invitation to treat".
  • The Offer: When you place an order, it represents a formal offer from you to the Firm to purchase the selected items.
  • Acceptance: A contract is only formed once the Firm sends an order confirmation email or dispatches the product.
  • Right of Refusal: Mahalaxmi Jewels reserves the right to decline any order at its sole discretion.

4. Price and Payment

 

  • Currency: All prices listed on the website are in Indian Rupees (INR).
  • Taxes: Prices are inclusive of GST (Goods and Services Tax) as per applicable Indian laws.
  • Price Changes: The Firm reserves the right to adjust prices at any time; however, orders already accepted will be honored at the price listed at the time of purchase.
  • Security: All transactions are processed through secure, encrypted third-party processors.

5. Shipping and Delivery

 

  • Coverage: We provide secure shipping to all serviceable pin codes across India.
  • Shipping Fees: We currently offer Complimentary Express Shipping on all orders within India.
  • Dispatch Timeline: Orders are typically processed and dispatched from Jaipur within 24–48 hours.
  • Delivery Timeline: Standard delivery usually takes 3–5 business days post-dispatch.

6. Intellectual Property

 

  • Ownership: All content, including the Moh Fine Jewellery logo, product photography, and architectural silver designs, is the exclusive property of Mahalaxmi Jewels.
  • Restrictions: Unauthorized reproduction or distribution of our proprietary designs is strictly prohibited.

7. Limitation of Liability

 

  • Standard of Use: Mahalaxmi Jewels provides high-quality 925 Sterling Silver, but we are not liable for natural wear and tear, oxidation, or damage caused by improper care as outlined in our Jewellery Care Guide.
  • No Indirect Damages: In no event shall the Firm be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.
  • Maximum Liability: To the maximum extent permitted by law, the total liability of Mahalaxmi Jewels for any claim related to a purchase shall not exceed the actual purchase price paid for the specific item in question.
  • Technical Errors: We do not guarantee that the Service will be uninterrupted or error-free, and we are not liable for technical glitches that may occur during the checkout process.

8. Replacement and Quality Claims

 

  • Policy: We follow a Replacement-Only policy for damaged or incorrect items.
  • 3-Day Rule: Issues must be reported to contact@mohfinejewellery.com within 3 days of delivery.
  • Unboxing Video: A continuous, unedited unboxing video is mandatory to process any replacement claim.

9. Consumer Protection

 

  • Registered Office Address: Mahalaxmi Jewels, T-1245, B-12, Rangoli Gardens, Maharana Pratap Marg, Kanakpura, Jaipur, Rajasthan, India - 302034
  • Compliance: Mahalaxmi Jewels operates in full compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
  • Right to Information: We ensure that all product descriptions, 925 silver purity details, and pricing are transparent and accurate to enable informed consumer choice.
  • Unfair Trade Practices: We strictly prohibit any unfair trade practices, including misleading advertisements or the sale of counterfeit silver under the Moh Fine Jewellery name.
  • Grievance Redressal: If you have a complaint that has not been resolved by our Client Services team, you may escalate your concern to our Grievance Officer.
  • Email: contact@mohfinejewellery.com (Subject: Attention Grievance Officer).
  • Mobile Number: +91-9079921717
  • Response Time: We acknowledge grievances within 48 hours and aim to resolve them within one month.

10. Amendments and Governing Law

 

  • Amendments: The Firm reserves the right to update these terms at any time.
  • Jurisdiction: This Agreement is governed by Indian law, with exclusive jurisdiction in the courts of Jaipur, Rajasthan.