Client Services
At Your Service
Whether you are seeking styling advice for 'The Bond' collection, need assistance with your order, or simply wish to learn more about the heritage of Moh, we are here to ensure your experience is seamless and personal.
1. Connect via WhatsApp
(The quickest path to assistance)
For real-time support, sizing guidance, or styling inquiries, connect with our team directly via WhatsApp. We aim to respond to all messages as promptly as possible during business hours.
Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST).
2. Email Inquiry
(For formal requests and replacement claims)
"For detailed inquiries, order updates, or to submit a replacement request, please write to us. Our client services team will respond within 24 hours."
Email: contact@mohfinejewellery.com
Replacement Claims: Please include your Mandatory Unboxing Video and order number for any claims related to damaged or incorrect items.
3. Order Tracking
Eager to welcome your 925 Sterling Silver piece home? Track the journey of your 'Moh' through our delivery partners.
4. Quick Resources
Before reaching out, you may find immediate answers to your questions through our curated guides:
Jewellery Care: How to preserve the high-polish lustre of your silver.
Shipping & Replacement: Details on our 3-day replacement window and shipping timelines.
The Moh Promise: Understanding our 925 authenticity and Jaipur craftsmanship.