Refund & Replacement Policy

1. Our Stance on Quality

At Moh Fine Jewellery, a unit of Mahalaxmi Jewels, we take immense pride in our handcrafted 925 Sterling Silver. Each piece undergoes a rigorous quality check before it is nestled into our signature Royal Navy Blue packaging.

2. Replacement-Only Policy

To maintain our standards of artisanal excellence, we follow a strict Replacement-Only policy.

  • No Returns: We do not accept returns of any kind at any cost once an order has been placed or delivered.
  • No Monetary Refunds: We do not offer monetary refunds for any purchases made through our website.
  • Eligible Scenarios: Replacements are only granted in the event that you receive a damaged, defective, or incorrect item, subject to the validation of a mandatory unboxing video.

3. Mandatory Unboxing Video Requirement

To ensure a transparent and fair resolution for both the customer and the brand, a mandatory unboxing video is required for all replacement claims.

  • Video Format: The video must be continuous and unedited, clearly showing the package being opened for the first time.
  • Validity: Claims submitted without a valid unboxing video, or with a video that has been edited or recorded after the package was already opened, will not be entertained.

4. The 3-Day Reporting Window

  • Deadline: Any issues regarding your order must be reported to our team within 3 days of the delivery date as marked by our courier partner.
  • Communication: Please email your concern along with the unboxing video to contact@mohfinejewellery.com.

5. Hygiene & Safety (Earrings)

Due to strict hygiene and safety standards, earrings cannot be replaced once the tamper-evident seal on the packaging has been broken.

  • Exception: A replacement will only be processed if a manufacturing defect is clearly proven via the mandatory unboxing video while the item is still in its original, sealed state.

6. Items Not Eligible for Replacement

We cannot process a replacement for:

  • Items that have been worn, used, or altered after delivery.
  • Damage caused by improper care or natural oxidation of the silver.
  • Items purchased during a sale or promotional event.

7. Replacement Process

Once your claim is validated by our quality team, we will arrange for a pickup of the original item. After we receive and inspect the returned piece, a fresh replacement will be delivered to you within 7-10 business days.