Privacy policy

1. Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, and time zone. Additionally, as you browse the site, we collect information about the individual web pages or products that you view.

When you make a purchase or attempt to make a purchase, we collect certain information from you, including:

Identity Data: Name, billing address, and shipping address.
Payment Data: Payment information (including credit card numbers or UPI details handled through our secure processors).
Contact Data: Email address and phone number.
Verification Data: Unboxing videos provided by you in accordance with our 3-day replacement policy for damaged or incorrect items.

2. How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for pan-India shipping, and providing you with invoices and order confirmations).

Additionally, we use this information to:

  • Communicate with you regarding your 925 Sterling Silver pieces.
  • Screen our orders for potential risk or fraud.
  • Provide you with information or advertising relating to our "Inner Circle" if you have opted-in to receive such updates.
  • Assess replacement claims through the mandatory unboxing videos provided for damaged or incorrect products.

3. Sharing Your Personal Information

We do not sell or rent your personal information.

We may share your Personal Information with third parties to help us use your Personal Information as described above solely to fulfil your order.

Finally, we may also share your Personal Information to comply with applicable laws and regulations or to protect our rights.

4. Data Retention

When you place an order for our architectural silver through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This includes the unboxing videos provided for quality control and replacement verification.

5. Your Rights

If you are a resident of India, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us via the contact information below.

6. Changes

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, or if you have questions, please contact us by email at contact@mohfinejewellery.com